Help page

Description for LHA rate

Each property shows the full rental amount followed by a second amount (£) in either green or red text. This second amount compares the property rental amount to the weekly Local Housing Allowance level for that area.

When a second amount is shown in green (example: £12.50 below LHA rate) this shows that the property is below the maximum level of Local Housing Allowance by £12.50 and therefore affordable for Tenants in receipt of this benefit. If the rent required matches the Local Housing Allowance rate, this will also be shown in green.

However, if a property shows a second amount in red (example: £8.25 above LHA rate) then the property is over the maximum level of Local Housing Allowance for that area, and would require the Tenant to make-up the difference themselves. In this example the Tenant will need to find an additional £8.25 each week.

Frequently Asked Questions

  1. What is Local Housing Allowance (LHA)?

    Local Housing Allowance is a flat rate allowance paid to housing benefit claimants. LHA applies to private sector Tenants who make a new claim for housing benefit or those claiming housing benefit who change address. It also applies to Tenants on housing benefit who move from the social sector into private sector accommodation.
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  2. How do I use the LHA Calculator?

    You can find the Allowance Calculator by following the links on the Letshelpyou home page. It can also be found under the Menu section of a Tenant’s My Profile account. Please read the instructions provided with the Allowance Calculator before proceeding – this explains the circumstances under which you would not normally be eligible to receive LHA (you should contact your local authority housing benefits office if any of these exclusions apply to you).

    To work out LHA you must first use the Bedroom Calculator to find out how many bedrooms you are entitled to as your housing benefit will be based on this, and not property size. Simply answer the questions about the number of people living in your house and then press the Show Bedroom Count button. The number of bedrooms you are eligible for will be displayed.

    Now open the Allowance Rate tab – you can either enter a postcode or alternatively choose ‘Select from list’, where you can select a Local Authority area and BRMA for the location in which you want to live. Use the previous result from the Bedroom Calculator to identify what LHA Rate you might receive.

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  3. Am I guaranteed to receive the Local Housing Allowance indicated by the LHA Calculator on this site?

    No. The LHA Calculator provides an indication of the maximum allowance you could receive. As LHA is means tested (dependent upon your personal circumstances) you should seek advice from your local authority housing benefits office for confirmation of your Local Housing Allowance before you sign a tenancy agreement.
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  4. What does BRMA mean?

    BRMA stands for Broad Rental Market Area and is the geographical area used to determine the LHA rate. It is an area where a person could reasonably be expected to live taking into account access to facilities and services for the purposes of health, education, recreation, personal banking and shopping.
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  5. How do I register?

    Registering on Letshelpyou is quick, easy and ensures you get the most out of all the features the site has to offer. Just follow these steps to complete your registration:

    1. Click the Register link at the top right-hand corner of the Letshelpyou home page.
    2. Select the Register as Tenant button to be taken to the Tenant Registration page.
    3. Enter a Username.
    4. Enter an Email address.
    5. Enter a Password (At least 6 characters, and it can’t be an English dictionary word).
    6. Confirm your Password.
    7. Answer the Spam prevention question correctly.
    8. You will need to accept the Terms of Use before you can continue.
    9. Select the Register button.

    A confirmation email will be sent to your specified email address. Click the link within this email to validate and complete the Registration process. Once you have clicked on this link you will automatically be logged in to the website.

    Be sure to check your Junk folder if an email doesn’t arrive in your inbox instantly – you may also need to add registration@letshelpyou.co.uk to your Safe Senders list.

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  6. Do I need an email account to use the Letshelpyou website?

    No, not if you’re only interested in searching for properties. However, you will need to create a Tenant login account if you want to get the most out of all the features the site has to offer or contact a Landlord to enquire about the property. A Tenant login account requires you to have a genuine email address so that we can validate your Letshelpyou registration. If you haven’t already got an email address, you can easily create a free account using any of the free email service providers such as Google (GMail), Yahoo! Mail or Hotmail.
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  7. How do I search for a property?

    If you get LHA or think you are entitled to it and you want to get the most out of Letshelpyou’s full search facility you should first register so that your personal circumstances can be taken into consideration when searching for relevant properties to you. Once you’re signed in, the system will prompt you to complete a Profile Search to display all properties that match your eligibility criteria (properties that match your Bedroom Allowance in the area you want to live). You can also use the search box at the top of your Profile page or on the Letshelpyou home page to enter the name of the place, address or postcode you are interested in. You don’t need to enter the full postcode, just the first part (for example: LS6, BD14, WF4) will do. This is particularly useful if you want to search for properties in a different area to that specified in My Profile. Any properties displayed will indicate whether the rent required is above or below the LHA rate.

    Of course, you can search for a property anonymously without signing in. Just use the search box on the Letshelpyou home page to enter the name of the place, address or postcode you are interested in. You don’t need to enter the full postcode, just the first part (for example: LS6, BD14, WF4) will do.

    Whichever method for searching for properties you decide to use, you can further refine your search by other filters such as Property Size or Building Type as well as specifying property attributes such as Adapted for Disabilities, Parking, Smoking and much more.

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  8. How often are properties added?

    New properties can be added or removed at any time by Landlords and lettings agents so the number of properties advertised via Letshelpyou changes from hour to hour. If you can’t find a suitable property, please come back later and try again – new properties are uploaded all the time.
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  9. How do I know that a Landlord is genuine?

    It is your responsibility to satisfy yourself as to the accuracy of any property descriptions and that a Landlord is genuine, before you sign a rental contract. Letshelpyou provides no assurances for either of these assumptions. Where a Landlord has indicated that they are Accredited you are encouraged to check these credentials by contacting the relevant Accreditation Scheme – details of which can be found in the Landlord Info section on the Property Details page. Some Accreditation Schemes are run by councils, others are run by other national or independent organizations. Some schemes provide an online membership checker so that you can quickly and easily check to see if the Landlord is a member.
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  10. How do I bid for a property?

    Letshelpyou is not a choice-based lettings scheme and does not require you to bid for a property. If you see a property you like and want to contact the Landlord for further details or book a viewing, you will first need to register before Landlord contact details are made available to you.
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  11. How do I update my details?

    Log into your Tenant account and use the Edit Profile link in the My Profile section. Here you can change your First Name, Last Name, Bedroom Allowance and Profile Search Location. Don’t forget to press the Submit button at the bottom of the screen once you’ve made your changes.
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  12. What areas are covered by Letshelpyou?

    Letshelpyou is available in a number of Local Authority areas, and we are working with others to increase this further.

    At present you can view properties in the following areas:

    • Calderdale
    • Hull
    • Kirklees
    • Manchester
    • Merton
    • Wakefield
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  13. Are properties on this site council approved?

    Not all properties on this site are approved by councils or Accreditation Schemes. Where a Landlord has indicated that they are Accredited you are encouraged to check these credentials by contacting the relevant Accreditation Scheme – details of which can be found in the Landlord Info section on the Property Details page. Some Accreditation Schemes are run by councils, others are run by other national or independent organizations. Some schemes provide an online membership checker so that you can quickly and easily check to see if the Landlord is a member.
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  14. Will I need a bond or deposit?

    Possibly. Some private Landlords ask new Tenants to pay a bond or deposit in case the Tenant causes damage to the property or doesn’t pay the rent or bills. Landlords using Letshelpyou to advertise their properties should indicate whether a bond is required and how much it is. This information can be found on any Property Details page.
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  15. What do I do if I see a property I like?

    If you see a property you like and want to contact the Landlord for further details or book a viewing, you will first need to register and sign in before Landlord contact details are made available to you.
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  16. What should I do if I've forgotten my Username and / or Password?

    You can retrieve your Username and / or Password in one simple step. Just select the Forgotten username or password? link on the Sign In page then enter your Username or Email Address and we'll email you a link to reset your password.
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  17. Are there other ways in which I can access the Letshelpyou service?

    Yes. You can search for a new rental property using Letshelpyou on your TV, just press the red button on Virgin Media channel 233, then enter the Quick Code 549 on the Looking Local home page.

    You can download our FREE smartphone apps for both iPhone and Android and look for property on the move – for more information please visit here.

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  18. What does it mean if a Landlord requires a reference?

    Prospective Tenants may need to provide their Landlord with a reference letter, testifying to their good financial and / or character status. (This could be from a previous Landlord or from a current employer.)
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  19. I have been asked to pay money upfront and before viewing an accommodation What should I do?

    If an advert seems very cheap for the area, and for the standard shown on the photos, be vigilant - if something seems too good to be true it usually is.
    • DO NOT sign or pay anything before you have seen the accommodation, NEVER transfer money via Western Union or any other money transfer system.
    • DO always view the property and ask to see a copy of the tenancy agreement, and ask which tenancy deposit scheme the landlord will use to safeguard your deposit. It is most advisable to take someone with you when you go to view a property.
    • Be vigilant - we have had reports of attempted scams and whilst our technical team are constantly on the alert, please contact us through the Helpdesk with any concerns you may have.
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  20. Do I need to register to use the Letshelpyou website?

    You will need to register if you want to be able to upload property information and get the most out of all the features the site has to offer. Registering on Letshelpyou is quick and easy - just follow these steps to complete the registration process:

    1. Click the Register link at the top right-hand corner of the Letshelpyou home page.
    2. Select the Register as Landlord button to be taken to the Landlord Registration page.
    3. Enter a Username.
    4. Enter an Email address.
    5. Enter a Password (At least 6 characters, and it can’t be an English dictionary word).
    6. Confirm your Password.
    7. Enter your First Name.
    8. Enter your Last Name.
    9. Enter your Contact Phone number.
    10. Enter your Mobile Phone number.
    11. Enter the text in the “Captcha” box. If the text is too difficult to read you can change them by simply selecting the refresh button (the one with 2 arrows).
    12. Answer the Spam prevention question correctly.
    13. You will need to accept the Terms of Use before you can continue.
    14. Select the Register button.

    A confirmation email will be sent to your specified email address. Click the link within this email to validate and complete the Registration process. Once you have clicked on this link you will automatically be logged in to the website.

    Be sure to check your email Junk folder if an email doesn’t arrive in your inbox instantly – you may also need to add registration@letshelpyou.co.uk to your Safe Senders list.

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  21. How much does it cost to register an account with Letshelpyou?

    Nothing. It’s free to register an account and advertise properties via Letshelpyou.
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  22. How do I upload my property?

    Once you’ve signed in to Letshelpyou you can upload properties via the My Properties section:

    1. Click the Add New Property button.
    2. Type in the postcode or address for the property you want to add, and select the Search button.
    3. Click on the map to choose the location of your property. You can modify the location of the pin if necessary. Press the Next button when you're happy with the positioning of the property.
    4. Enter the full Address details (including Postcode) for the property you want to add, and select the Next button.
    5. Enter as much information as you can about your property into the Add Property Details section. You can also add your own Description of the property to include any features you would like to promote, and then select the Next button.
    6. Check and confirm the details for accuracy and completeness, and then press the Confirm and Save button.
    7. You can Upload Property Photos now by selecting the Add Files button (more on that later), or select the Done button to see a preview of what your property listing will look like.
    8. If you want to advertise your property straight away, just click the Publish Advert link and your property will be listed immediately. Or you can click the My Account link to be taken to your My Properties page.

    You can also upload a property using our FREE smartphone app (available for iPhone and Android). For more information please visit here

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  23. How do I upload an image(s)?

    You should already have the image(s) you want to upload stored somewhere on your computer. Letshelpyou accepts images in the following formats: jpg, png and gif – and maximum file size is 2MB. Once you’ve signed in to Letshelpyou as a Landlord you can upload property images via the My Properties section. Use the My Account link on the home page to go to My Properties, then:

    1. Select Manage Photos for the property you want to add images.
    2. Click the Add Files button.
    3. Browse to the folder on your computer where your image is located.
    4. Select the image you want to use and then press Open.
    5. If you want to add more than one image, click the 1 files queued button and repeat steps 3 and 4. Repeat until you have added all the image files you want to upload.
    6. Select the Start Upload button. Your image(s) should now be uploaded to the website.
    7. Select the Done button to be taken to your Property Details page, complete with the image(s) you have just uploaded.
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  24. How do I delete an image(s)?

    Use the My Account link on the home page to go to My Properties, then:

    1. Select Manage Photos for the property you want to remove an image.
    2. At the bottom of the page will be thumbnails of all images currently active on that property – each image will have a small button with a cross in the top right corner – click on this button to remove the image.
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  25. What does BRMA mean?

    BRMA stands for Broad Rental Market Area and is the geographical area used to determine the LHA rate. It is an area where a person could reasonably be expected to live taking into account access to facilities and services for the purposes of health, education, recreation, personal banking and shopping.
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  26. My former Tenants have just moved out of one of my properties. I have already uploaded my property information to Letshelpyou, how do I activate the listing to start advertising my property?

    Once you’ve signed in to Letshelpyou as a Landlord you can instantly advertise your property via the My Properties section:

    1. Use the My Account link on the home page to go to My Properties.
    2. Find the property you want to start advertising.
    3. Simply click the PUBLISH ADVERT button to instantly promote your property to Tenants using Letshelpyou. You will notice that the details about your property are no longer greyed out.
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  27. I have uploaded my property information to Letshelpyou, but I can’t find it listed anywhere on the site?

    This is normally because you haven't "activated" your property to start advertising it via Letshelpyou. If you sign in to Letshelpyou as a Landlord and navigate to the My Properties section via the My Account link on the home page, you will see that the property in question is greyed out. Simply click the PUBLISH ADVERT button to instantly promote your property to Tenants using Letshelpyou. You will notice that the details about your property are no longer greyed out. If your property still doesn't appear in search results then you should double check you entered all information, and your property is in the correct place on the map in the edit property details page.
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  28. Do I need an email account to advertise my properties on Letshelpyou?

    Yes. In order for you to upload property information to Letshelpyou, you will need to create a Landlord login account. This requires you to have a genuine email address so that we can validate your Letshelpyou registration. If you haven’t already got an email address, you can easily create a free account using any of the free email service providers such as Google (GMail), Yahoo! Mail or Hotmail.
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  29. How do I update my property details?

    You can update or amend your property details at any time. Sign in to Letshelpyou as a Landlord and click the My Account link on the home page to use the My Properties section. Now use the Edit Details link for the property you want to amend. Here you can change any of the details you provided when you first created the property listing. Don’t forget to press the Update button at the bottom of the screen once you’ve made your changes.
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  30. How do I update my contact details?

    Sign in to Letshelpyou as a Landlord and click the My Account link on the home page. Now use the Edit Profile link in the My Profile section to change your First Name, Last Name, Email, Contact Phone and Mobile Phone. Don’t forget to press the Submit button at the bottom of the screen once you’ve made your changes.
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  31. How do I get a gas safety certificate for my property?

    The Health and Safety Executive advises that Landlords are responsible for the safety of their Tenants. The Gas Safety (Installation and Use) Regulations 1998 deal with Landlords’ duties to make sure gas appliances, fittings and flues provided for Tenants are safe.

    You are responsible for the maintenance and repair of flues,appliances and pipework which you own and have provided for your Tenants use by a Gas Safe Registered engineer.

    You are also responsible for ensuring an annual gas safety check is carried out within 12 months of the installation of a new appliance or flue which you provide and annually thereafter by a Gas Safe Registered engineer. You must keep a record of the safety check for 2 years and issue a copy to each existing Tenant within 28 days of the check being completed and issue a copy to any new Tenants before they move in.

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  32. What areas are covered by Letshelpyou?

    Letshelpyou is available in a number of Local Authority areas, and we are working with others to increase this further.

    At present you can upload properties in the following areas:

    • Calderdale
    • Hull
    • Kirklees
    • Manchester
    • Merton
    • Wakefield
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  33. What should I do if I've forgotten my Username and / or Password?

    You can retrieve your Username and / or Password in one simple step. Just select the Forgotten username or password? link on the Sign In page then enter your Username or Email Address and we'll email you a link to reset your password.
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  34. How do I withdraw / deactivate my property advert?

    It takes just a few seconds to withdraw / deactivate a property advert. Once you've signed in to Letshelpyou as a Landlord you can instantly deactivate your property via the My Properties section:

    1. Use the My Account link on the home page to go to My Properties
    2. Find the property you want to stop advertising
    3. Simply click the WITHDRAW ADVERT button to instantly stop your property from being advertised to Tenants using Letshelpyou. You will notice that the details about your property are now greyed out.

    The property details will be saved so the listing is ready the next time you want to advertise it. Don't forget you can update the details before re-advertising.

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  35. What do I need to know about a tenant's right to rent?

    You must check that a tenant or lodger can legally rent your residential property in England if their tenancy starts on or after 1 February 2016.

    For more information and guidance on how to make a check please visit the GOV.UK website

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If you have a question that has not been answered above, please contact us here helpdesk@letshelpyou.co.uk